Refunding a Credit or Debit Card

Nexsyis supports multiple options for issuing refunds depending on the original payment method, card type, and location. This guide covers all supported refund scenarios.

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Refunding to the Original Credit Card

When refunding a prior card payment, Nexsyis uses the CC Order ID to associate the refund with the original transaction. You can issue multiple refunds against the original payment, but the total refunded amount cannot exceed the original payment amount. The original card does not need to be present.

Steps:

1. Enter the Transaction Date 

2. Enter the refund Amount (if different than the original)

3. Select Refund Card Payment

4. Select the original payment you are refunding

5. Click Save to process the refund

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Refunding to a Different Credit Card

Sometimes, the original card is no longer active, and a refund must be issued to a different card. This is handled as a Card Not Present transaction.

Steps:

1. Enter the Transaction Date 

2. Enter the refund Amount (if different than the original)

3. Select the Card Not Present "Refunded to Card"

4. Click Save

5. The manual card entry dialog will appear

   • Enter: card number, expiration date, CVV, and billing zip code

   • Click Make Payment

   • Note: Scrolling may be required on some screens to access the full form

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Refunding to a Debit Card

United States Clients

⚠️ U.S. debit card refunds cannot be processed as true debit transactions. Use credit card processing instead.

 

To refund a debit card (U.S.):

1. Enter the Transaction Date 

2. Enter the refund Amount (if different than the original)

3. Select the Card Not Present "Refunded to Card"

4. Click Save

5. The manual card entry dialog will appear

   • Enter: card number, expiration date, CVV, and billing zip code

   • Click Make Payment

   • Note: Scrolling may be required on some screens to access the full form

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Canada Clients — Card Present Only

For Canadian merchants, true debit card refunds are supported only as full refunds and only using a terminal 

⚠️ Partial debit refunds are not supported in Canada. The refund amount must equal the original debit payment.

 

To process a debit refund in Canada:

1. Double-click the original payment to open the transaction

2. Click the Reverse icon at the bottom of the screen

3. Select Yes to confirm

   

              4. Select Yes again to proceed

 

             5. Swipe or insert the card to refund on the Terminal