Refunding a Credit Card

Refunding to the original card

When refunding a prior card payment, Nexsyis uses the CC Order ID to associate refunds to the original card transaction.  You can issue multiple refunds against the original payment, but the refunds in total cannot exceed the original payment amount.  This allows you to create the refund without the original card being present.

To record the Refund:

1. Select the Refund Card Payment option
2. Select the Payment you are refunding
3. Enter the amount if different than the original amount
4. Enter the Transaction Date
5. Click Save to process

Refunding to a card other than the original card

It may occaisionally be necesary to refund to a card other than the original card.  Usually this occurs when the original card is no longer active.  

This is a Card Not Present transaction.  

To record the Refund:

1. Select Card# option under Refunded to Credit Card
2. Enter the refund details
3. Click Save
4. You will be presented with the manual card entry dialog.  Enter the card number, expiration date, CVV and billing zip code
5. Click the Make Payment button.  The manual entry dialog may require scrolling on some computers.

Refunding to Debit Card - CARD PRESENT ONLY - CANADA ONLY

US Refunds are not available at this time. 

1. Double-Click the payment to open the transaction. 

2. Select the Reverse Icon at the bottom of the screen: 

3. Select Yes

4. Select Yes. 

5. Swipe or insert the card to refund on the EMV Device. 

NOTE:  the refund must be for the full debit payment amount. Partial refunds won’t work.