Post Repair Feedback and Review Link
Shops can now streamline customer feedback collection by automatically sending post-delivery messages that capture repair experience details and centralize multiple review platform options in one accessible location.
Related Documents
Setup Feedback and Review Link
How It Works
Once the vehicle is marked as delivered, a message with a link is automatically sent to the customer using their preferred communication method on file. By clicking the link, the customer is taken to the experience rating page, which presents the question: "How was your experience?" alongside two action buttons.
- Could've been Better
- You did great!
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1. Selecting 'Could've Been Better' takes customers to a feedback form where they can either submit detailed feedback about their experience or proceed directly to leave a review.
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Feedback submissions are recorded as customer messages and stored in the communication tab of the vehicle folder.
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2. When customers select "You Did Great," they are routed to the review platform selection screen. On this screen, the customer can choose their preferred review platform from the links you have set up. Customers are directed to the selected platform where they can then leave a review.
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