Cancel an Appointment

Tutorial: 

 

6 STEPS

1. Click Schedule Book

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2. Double click on the appointment slot.

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3. Select the Cancel Reason dropdown.

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4. Select a reason, click NO SHOW

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5. Click Save.

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6. That's it. The appointment has been cancelled and removed from the schedule book.

You can learn more about cancelling an appointment at: https://kb.nexsyiscollision.com/cancel-appointment

Step 6 image

Here's an interactive tutorial

** Best experienced in Full Screen (click the icon in the top right corner before you begin) **

https://www.iorad.com/player/2342443/Cancelling-an-Appointment

 

Cancel an appointment

1. Open the Appointment from the Schedule Book.

2. Select a Cancel Reason from the drop-down

3. If you would like the customer to receive a cancellation text or e-mail, leave the box for "Send customer a Text/E-mail notification now" checked 

4. Click Save. 

 

Text/E-mail Cancellation Message Setup

Set up the Appointment Cancellation Notice message under Setup / Folder / Customer e-Communication & Web. 

Choose the group Folder Events and the message type "Appointment Cancellation Notice" 

 

Example: 

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