Global Payments Not Posting to Nexsyis
Global Payments are displayed in Nexsyis when the following process occurs:
- Nexsyis sends a payment to Global
- Global sends a confirmation message back to Nexsyis
- The payment will display in the Folder upon confirmation
During this process, if there is any kind of blip in our connectivity to Global and the confirmation is not received, an error message will trigger in Nexsyis. 99% of the time that these blips occur, Global did receive the payment from Nexsyis, so Customer Service Representatives (CSRs) should know to not re-run the card when this happens.
When this error occurs, you can follow the steps below to fix these payments so that they show in the Folder and you can process refunds:
1. Navigate to Batches > View Batches List screen.
2. Select the Deposit Location and Date and click Refresh icon to load the results.
3. Select the line to highlight it and click the "i" button.
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4. The window that opens shows all payments sent to Global for that selected date. Scroll to the far-right.
5. Select the line that has a blank ARCheckID.
6. Click the New button.
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7. You will now see the payment posted on the A/R tab of the Folder:
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