Voiding a Payment
A payment can be voided up until the batch is closed. When a payment is voided, the original payment will be removed from the open batch, therefore, there will be no record of it on the Global Payments Merchant portal. Nexsyis will write a reversal of the payment record.
If you need to void a payment after the batch has been finalized, you need to use the credit card refund process to make adjustments.
To void a card payment, you have to have the RCM software installed on your computer, If a terminal is not present on the computer, select the Back Office (US) or Back Office (CAN) device type for the RCM software. Contact Nexsyis support if you need help with this.
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Message you will see if the batch has been finalized
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You can produce the Customer Statement to see the receipt details for the original payment and the void payment.