Global Payments Terminal Setup & Troubleshooting

For Terminal installation or errors processing transactions please contact OpenEdge technical support

For OpenEdge Technical Support – Reinstalls, processing issues or otherwise broken, existing merchant hardware orders, tracking info and incomplete shipments

o 800-774-6462 Option 2

o support@openedgepay.com

o 24/7, 365 days a year

Installation

1. Download RCM installer from https://install.nexsyis.com/rcm/RCMInstaller_2.10.1.exe

2. Connect card reader to PC.

3. Run the RCM installer selecting the default options.

4. Verify terminal is ready.

Terminal Verification

Before taking credit card payments on a new Global Payments terminal, proper setup of the machine must be verified.

1. Locate the RCM icon in the System Tray.

2. Right-click the icon and select "Device Configure".

3. Select "Auto Detect" to detect your device.

4. Select "Test" and it should begin an update process if this is a brand new terminal.

This process will take a few minutes to complete during which time the device will restart multiple times.

5. Once the update is complete press Test again. The device should display a prompt to “SELECT PAYMENT TYPE”, press either CREDIT or DEBIT.

6. If everything is working properly, a message showing success will be displayed on the PC.

If the test is unsuccessful, assistance can be obtained by contacting Open Edge support at support@openedgepay.com OR 800-774-6462 option 2.

Troubleshooting

Issue: Errors processing transactions.

Resolution #1: Unplug and power off the card reader. Restart and re-insert after about 15 seconds. Redetect for the device following the Terminal Verification steps above.

Resolution #2: Verify that the RCM application is running. This icon should appear in the System Tray of the PC connected to the card reader.

If not, use the Windows Search function to find and launch it.

Try this if you are running on a Thin Station: Move the device to a laptop that is not a thin station. Rerun the pinpad update. Then move it back to the thin station