Electronic Card Integration Debit Card Operations

US CLIENTS

All refunds must be processed as credit cards for US merchants. This means if a refund is needed to a debit card, then the refund will need to be an Independent Refund processed as a Credit Card transaction.

To process this, open the Refunds screen and choose "Card Not Present".

Type the details of the debit card into the "Card Not Present Refund" screen and click "Make Payment." Save the Refund screen.

CANADA ONLY - Refunding to Debit Card - CARD PRESENT ONLY

1. Double-Click the payment to open the transaction.

2. Select the Reverse Icon at the bottom of the screen:

3. Select Yes

4. Select Yes.

5. Swipe or insert the card to refund on the EMV Device.

NOTE: the refund must be for the full debit payment amount. Partial refunds will not work.