Reasons A Purchase Order Status Is Not Closed
Parts never received (entire Purchase Order):
The parts on this order were never received, therefore, the PO status is still open. There are two options for this scenario, either use Cancel Order under the Corrections radio button of the PO screen,
Or, if the user has permissions, delete the purchase order.
Parts never received:
This can be determined by opening the purchase order screen, if the Receive window is selected and has part lines visible, a part has not been received.
Note the line number(s) on this tab then select the Corrections radio button. Find the corresponding line number, select the yellow ORD line, then click either the Cancel Line or Mark as Stock button.
*If the canceled line is a Manual Work Order line, you will want to also delete it from the Work Order.*
Ordered quantity does not match received quantity:
In this example, 1 was ordered and 3 were received.
To resolve this issue, select the yellow ORD line and then adjust the Order Qty so that the quantity on the yellow line matches the quantity on the green line.
Once all line quantities match, click the Save button
Line was ordered, received, and then cancelled
Select the Corrections radio button. An equal # of parts were ordered and received but then the line was cancelled. Sometimes a cancelled line will linger if a part was rejected and then un-rejected.
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To fix, select the grey CAN line and click the Un-Cancel Line button. Save at the bottom of the screen.
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These are the most common reasons for a Purchase Order to have an Open status. If you find your situation does not match those above please contact nexsupport@nexsyis.com.