Invoicing Two Credit Memos to One Return Line

If a vendor issues you credit in two parts for the same return line, the proper procedure would be to contact the vendor and have them cancel and re-issue a single credit. If this is not possible, you can post the credits in NEXSYIS as follows:

This example assumes a credit for $20.00 and a credit for $16.38.

1. Enter the first credit against the purchase order line as usual.

2. Add another line for the amount of the second credit with a quantity of -1

3. Verify that the Financial Category and folder number match the original line on the invoice

4. Create a new credit memo from the A/P screen

5. Enter the second credit memo, again verifying that the Financial Category and folder number match the original invoice lines.

While this method produces two allowable Cost, No Sale exceptions, it will result in the part charge being fully refunded on all financial reports as long as the Financial Categories on ALL lines match.